Frequently Asked Questions
No, and it is often the opposite. We have access to negotiated fares and inventory that public websites do not display. The time an employee spends shopping for a flight also costs more than what they save. When a service fee applies, it buys something specific: someone who answers when things go wrong, and a single invoice instead of thirty receipts.
We set up an account in the company's name with credit terms agreed in advance. Your travel is grouped on a single statement, with the project, department or cost centre codes you already use. Your accounting team receives one document per period instead of a pile of receipts.
Yes. The Compensation Fund for Customers of Travel Agents protects travel services purchased from an agency holding a Quebec licence, whether the trip is personal or for business. It covers specific situations, including services paid for but not received and the bankruptcy of a supplier. Since January 1, 2024, no contribution is added to your invoice. The conditions and compensation limits are set by the Office de la protection du consommateur.
Allow nine to twelve months for a conference of that size abroad, and six to nine months in Quebec or Ontario. The limiting factor is almost never the flight: it is the room blocks and meeting space, which are booked far ahead at hotels able to host an entire group. Shorter timelines are possible, with fewer date options.
Yes. We configure your rules — permitted classes, caps by destination, minimum notice, preferred carriers, who approves what — and apply them at the time of booking. Out-of-policy requests come back to you for approval instead of going unnoticed until the month-end statement.
You call us and we handle the rest. The conditions depend on the fare booked, and that is something we explain before the booking rather than after. On a trip whose dates may shift, a slightly more expensive but changeable ticket costs less than a firm ticket you have to buy twice.
An itemized invoice per traveller and per file, with taxes broken out, the full itinerary and the codes you gave us. On request, a period summary by department or cost centre. The goal is that whoever handles accounts payable does not have to write to us to understand a line.
Both. We work with departures from across Quebec, not only Montreal: Quebec City, Ottawa and Toronto regularly form part of the plan when it serves the group. For a group spread across several cities, it is often simpler and cheaper to have everyone converge at the destination than to funnel them through a single departure airport.
This is one of the situations the Compensation Fund for Customers of Travel Agents exists for, and one of the reasons to book with an agency holding a Quebec licence rather than a foreign website. We take over the file, look for an immediate alternative and support you through the claim. Compensation conditions are set by the Office de la protection du consommateur.
Four things are enough to get started: the approximate number of people, the date window you have in mind, the purpose of the trip — conference, recognition, training, client meeting — and the budget you have available. The rest we build with you. If you have run a similar event before, what worked and what did not last time is worth more than any specification document.




