Traveller self-service

Everything a traveller looks for at the last minute is here: the e-ticket to print the night before departure, the hotel video you want to watch again before booking, the tour operator brochure, airport parking. These tools are available at any hour, with no appointment and no waiting for business hours.

What you can do yourself

When it is better to talk to someone

A name change on a ticket, a missed connection, an insurance question or a visa requirement cannot be settled in self-service. For those, reach your advisor or the Laval office through the contact page, Monday to Friday, 9 a.m. to 4 p.m.

Frequently Asked Questions

On the self-service ticket page. You enter your booking number and print the boarding document and the hotel voucher.
First check that the file has been paid in full, since documents are only issued afterwards. If the problem persists, reach your advisor during business hours.
They give a good sense of the facilities, but they are supplied by the hotels and are not always recent. An advisor who sent clients there recently remains the most reliable source on ongoing renovations.
The terms are printed on the certificate itself. Ask before buying if the trip is far off.
Yes, the Park’N Fly link is on this page. The reservation is made directly with the supplier.