Two dead in the engine room, in 2011
It is the most serious accident in this fleet and it belongs at the top of
the page. On 15 September 2011, near Alesund, a fire broke out in the Nordlys's
engine room. Two crew members died, sixteen were injured. Two hundred and seven
travellers and fifty-three crew were evacuated. The ship listed twenty-two
degrees before emergency pumping brought her upright.
The file holds two other episodes. In February 2007, between Honningsvag and
Hammerfest, the anchor snagged a submarine power cable that the crew had to cut.
In February 2002, near Tjome, water in the fuel cut power with one hundred and
six travellers aboard, and rescue helicopters were sent.
The ship today
One hundred and twenty-one metres, 200 cabins including 20 suites, out of the
Volkswerft yard at Stralsund in 1994, refitted in 2019 and again in 2024. Our
inventory carries six hundred and forty-six dates: two hundred and twenty-four
in 2026, three hundred and sixty-eight in 2027 and fifty-four in 2028.
On accessibility, the carrier announces four adapted cabins, including suite
643, while a specialist database counts three. We give both figures rather than
pick one. Two accessible toilets sit on decks 4 and 7.
The other ships on the route
The MS Nordkapp carries the largest inventory. The MS Kong Harald is her twin from 1993. The MS Polarlys
has been hybrid since 2023. The MS Richard With carries the founder's name.
A transport timetable, not a cruise itinerary
What you buy here comes under a contract between the Norwegian state and two
shipowners, running from 2021 to 2030. It requires calls at every port on the
route every day of the year, freight carriage over the northern half, and a
guaranteed minimum of berths and pallets per ship. Heavy fuel oil is banned and
shore power connection is mandatory where it exists.
Hold on to this above all: the calls are set by the contract, not by tourist
interest. Fifteen minutes at some quays, three or four hours at the larger
ports, and eight night calls. And the contract is shared with Havila Kystruten:
the two companies alternate departure days, so a given date belongs to one or
the other. Your advisor checks which before booking.
Full voyage or segment ticket: two products
The full voyage includes full board in the main restaurant, with tea, filter
coffee and water. It does not include alcohol, excursions, transfers, flights or
gratuities. That last point deserves naming: they are not included here, unlike
the same group's expedition offer, where they are.
Port-to-port is sold as transport. Meals are not included, a cabin is
required only beyond twenty-three hours of sailing, its location is never
chosen and suites are excluded. As for Wi-Fi, the carrier gives three different
versions depending on the page you read: free, reserved for the higher fare, or
excluded. So we promise nothing.
Northern lights: what is promised and what is not
Nobody can guarantee a natural phenomenon, and the carrier does not claim to
either. What it offers is compensation if no aurora was observed, under strict
conditions: an eleven-day voyage minimum, a departure between 20 September and
31 March, and the higher fare, the entry fare being excluded.
The definition of a sighting is the heart of the matter. An aurora logged by
the bridge officers and announced on board is enough to extinguish the
guarantee, whether you saw it or not, and the ship's decision is final. The
compensation takes the form of a classic coastal voyage the following season, in
a two-berth inside cabin, to be claimed within twenty-eight days of return.
Reduced mobility: the rules before the brochure
A companion is required, and it is not a suggestion: the carrier writes it
for safety reasons. The crew provides no personal care, no lifting, no escort
between cabin and public areas. Mobility scooters are admitted provided an
adapted cabin is booked and they are stowed in the cabin, never in public
spaces.
Ashore, the reservation is major: the carrier states it offers no excursions
designed for wheelchair users and does not guarantee ramp-equipped coaches. Only
first-level excursions may be suitable. And it publishes no list of the calls
where quay access is impossible.
Where a dispute is heard
In Bergen, Norway, under Norwegian law. The contract provides no arbitration
clause: a dispute therefore goes before a court, and that court is Norwegian.
The limitation periods are one year for an ordinary claim and two years for
personal injury, counted from disembarkation.
No Quebec licence is established for this carrier. It is the agency that
brings the protection from here: a licence from the Office de la protection du
consommateur, a trust account separate from the firm's own funds, and the
Compensation Fund for Customers of Travel Agents. Those three follow a booking
made here, and only that one.