No lift, no adapted cabin
This belongs early, because nothing on a cruise page hints at it. The three
sailing ships in the fleet have no lift and offer no wheelchair-accessible
cabin. No cabin has a balcony either. On some itineraries you go ashore by
tender or inflatable, not by gangway.
A traveller with reduced mobility who wants this line should look at the
three yachts, which have a lift and cabins described as modified-accessible.
The company publishes neither the number nor the exact meaning of "modified":
ask for the detail before booking, not at embarkation.
A real sailing ship, not a stage set
The Wind Star came out of the Societe Nouvelle des Ateliers et Chantiers du
Havre, in France, in 1986. Four masts, sails set and trimmed by computer, and
diesel engines that take over when the wind fails. The sails are not a prop:
they genuinely carry the ship when conditions allow, and you can hear the
difference on board.
Seventy-four cabins, one hundred and forty-eight guests at double occupancy
and up to one hundred and seventy-eight, eighty-four crew, five decks. No cabin
has a balcony: portholes and windows are the view. She was refurbished in
2023.
What the small size changes
One hundred and forty-eight guests is fewer than a single deck of an ordinary
ship. She enters ports the big hulls cannot and anchors in bays otherwise out
of reach. In exchange there is no lift, no large-scale show, no unlimited
choice of restaurants, and a running sea is felt far more.
What the fare covers, and what it does not
This is where clients most often go wrong, because "small luxury ship"
suggests all-inclusive. Here the base fare covers meals, in every restaurant on
board and through suite service. That is all.
A daily service charge is posted automatically to your onboard account, per
person per night. It stays adjustable at the guest services desk, but you have
to ask. Drinks are charged, with a service charge added to bar purchases. Wi-Fi
is charged. Excursions are charged.
An optional package, called All-In, bundles drinks, Wi-Fi and the daily
service charge. It is bought before departure and it never covers excursions,
whichever way you buy it. Do the arithmetic before you sail rather than at the
counter: it is the only honest way to compare this fare with a genuinely
all-inclusive line.
Elsewhere in the fleet
The Wind Spirit is her direct sister, built two
years later. The Wind Surf is more than double the
capacity, with five masts. If a lift and adapted cabins are needed, look at the
Star Legend or her two sisters, and
the full fleet to compare the two families.
Booking from Quebec
The contract is with Windstar Cruises Marshall Islands, a Marshall Islands
company whose principal office is in Miami. The general maritime law of the
United States applies, and where it does not, the law of Florida.
A claim for personal injury, illness or death goes to the United States
District Court for the Southern District of Florida in Miami, or to the courts
of Miami-Dade County. Every other claim goes to binding
arbitration administered by the American Arbitration Association in
Miami, and the contract imposes a class-action waiver.
The deadlines are short and they differ by claim type. Six months' written
notice and one year to sue, for personal injury. For everything else,
ninety days' notice after the cruise ends and six months to
start arbitration. The contract also excludes the carrier's liability for
communicable illness, including COVID-19, for emotional distress without
physical injury, and for consequential damages.
The carrier writes plainly that it does not guarantee the itinerary: it may
delay, change or cancel, and substitute another ship or another form of
transport. Nothing establishes a Quebec licence for it. Your protection comes
from here: Voyages AquaTerra holds a licence from the Office de la protection
du consommateur, your payments pass through a trust account, and your departure
is covered by the compensation fund for travel agency customers.