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Frequently Asked Questions
In the vast majority of cases, yes — consulting one of our travel advisors costs you nothing. Our agents are compensated by suppliers (hotels, cruise lines, tour operators) through commissions, which means you receive expert, personalized service at no extra cost. For highly customized or complex itineraries, a service fee may apply — your advisor will always be transparent about this upfront.
Booking online is possible — but you carry all the risk alone. A Voyages AquaTerra advisor compares hundreds of options in minutes, spots contract pitfalls, ensures your travel insurance is adequate, and most importantly, is there for you if something goes wrong before or during your trip (cancelled flight, hotel issues, medical emergency abroad). You're never on your own.
You choose! Our online directory lists over 1,000 certified advisors with their profiles, specialties (cruises, Disney, groups, Club Med, and more) and contact information. You can reach out directly to the advisor whose expertise best matches your travel project, or contact us and we'll guide you to the right fit.
Absolutely. All Voyages AquaTerra travel advisors hold a travel agent licence issued by the Office de la protection du consommateur (OPC) of Quebec. Your bookings are also protected by the Fonds d'indemnisation des clients des agents de voyages (FICAV), a unique Quebec financial safety net that protects your investment in the event of a supplier bankruptcy.
Yes — and this is one of the most practical benefits of traveling with an agent. If your flight is cancelled, your hotel doesn't match the description, or an unexpected situation arises, your advisor can step in and deal directly with suppliers on your behalf. Unlike an online booking platform, you have a real person to call — someone who knows your file and your entire trip inside and out.
Absolutely! Many of our advisors specialize in group travel (extended family, friend groups, corporate travel, association-organized trips) as well as destination weddings and honeymoons. Some also have access to exclusive negotiated packages for groups, including block cabins on cruises and allotment rooms at all-inclusive resorts.
No — and you'll often pay less. Thanks to their sales volume, our advisors have access to negotiated rates, early-release promotions, and added perks (onboard credits on cruises, upgrades, complimentary breakfasts) that you simply won't find on public booking sites. A good advisor also knows exactly when to book to get the best price for your destination and travel dates.
Yes, and it's an essential part of the service. Our advisors are legally required to offer you travel insurance and can compare different options based on your profile (age, pre-existing conditions, trip duration, planned activities). Traveling without medical coverage abroad is one of the most financially devastating risks — your advisor makes sure you're properly covered before departure.
Absolutely! Voyages AquaTerra has many advisors who specialize in Disney destinations — Walt Disney World, Disneyland, Disney Cruise Line, and Aulani. These experts know the ins and outs of park reservations, Disney hotel categories, dining plans, and the best times to visit to avoid the crowds. Look for the "Disney Destination Specialist/Expert" designation in our advisors' profiles.
Voyages AquaTerra is the largest travel agent network in Quebec. Whether you're just starting out or are an experienced travel professional looking to grow your business, visit our Become a Travel Advisor page to learn about our training programs, support structure, and compensation model.
