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Frequently Asked Questions
Yes, the resort is already available for booking in Canada, with packages departing from Montreal. The first weeks after the November 2026 opening draw many curious travellers, especially for the holidays. Your advisor checks availability by room category and places you on the dates that suit you.
Canadian travellers enter Malaysia for a tourist stay with a passport valid at least six months beyond the return date, without a visa. A digital arrival card is filled out online before arrival, and Sabah applies its own entry check at the airport. Your advisor sends you the up-to-date checklist.
Yes, the resort welcomes children from 4 months, with a baby welcome service. Baby Club Med will care for little ones and Petit Club Med for ages 2 and 3, with limited spots. For the holidays and spring break, book those spots at the same time as the stay.
Yes, especially in the Mutiara Exclusive Collection space, whose 59 to 88 m² suites offer a more intimate atmosphere. A seafood dinner at Le Laut, a firefly outing at dusk and a day of diving at Pulau Tiga make for a honeymoon out of the ordinary.
The proboscis monkey is a long-nosed monkey found only on Borneo, in mangrove forests and along rivers. From the resort, a cruise at extra cost will let you watch it in its natural habitat, late in the day, before the firefly outing. Bring binoculars and a camera with a good zoom.
Malaysia's currency is the ringgit. At the resort, the package will cover meals, the bar and most activities, so spending will be mainly on the spa, excursions and shops. A little local cash is useful for tips and purchases in Kota Kinabalu.
Yes, the Pulau Tiga excursion, at extra cost, will offer diving around the island and a mud bath in its natural volcano. The lagoons and coral in front of the resort are also great to explore. If you want to scuba dive, bring your logbook and talk to your advisor.
Yes, it is a fine combination. Mount Kinabalu, at 4,095 metres, is the heart of a park listed as a UNESCO World Heritage Site, reached from Kota Kinabalu. The climb calls for good fitness and advance booking. Your advisor can plan a few nights in the area before you head to the resort.
Under Malaysian law, alcohol will be served to guests 21 and over. Young adults aged 18 to 20 will enjoy the bar's mocktails, juices and soft drinks. The Chill Pass, for ages 14 to 17, will offer them a programme of their own.
With flights from Montreal, the connection, then about 2 hours by road from Kota Kinabalu, ten days or more is a good minimum to enjoy the resort after the time difference. Many travellers add a few nights in Kota Kinabalu or near Mount Kinabalu. Your advisor builds the complete itinerary.





