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Frequently Asked Questions
Yes, the resort welcomes children from birth. Childcare starts at age 2 with Petit Club Med, at extra cost, followed by Mini Club Med+ for ages 4 to 10 and the Teens club for ages 11 to 17, included. With a baby, parents keep the little one with them and enjoy the beach and pools at their own pace.
Yes. After a short maintenance break from December 8 to 19, 2026, the resort reopens on December 21, just in time for the holidays. It is summer in Brazil at that time, with long, warm days. These dates fill up fast, especially family rooms: book in the fall.
Yes, the resort is open throughout Quebec spring break, in early March 2027. It is the end of the southern summer, with warm sea and sunny days broken up by showers. The trip with a connection takes a full day: a full week on site, or ten days, makes the journey more comfortable.
Absolutely, especially with La Réserve, the resort's Exclusive Collection area. Couples stay in suites and enjoy a private infinity pool and concierge service, with access to the Jangada restaurant. It is easy to add two nights in Rio de Janeiro or a day in Paraty to round out the trip.
Boats leave from Mangaratiba, 15 km from the resort. Ilha Grande is a large forest-covered, car-free island where you walk to beaches such as Lopes Mendes. The excursion is booked on site, at extra cost. Bring walking shoes, a swimsuit and sunscreen: it is our travellers' favourite outing.
Yes, Canadian citizens need an electronic visa to enter Brazil as tourists, applied for online before departure. Your passport must also be valid for the whole stay. Your advisor explains the process and timelines when you book, so everything is ready well before your flight.
January is the heart of the southern summer: it is hot and humid, the sea is warm, and tropical showers are frequent, often late in the day. It is also the rainiest month of the year, which keeps the forest lush and green. Mornings are perfect for water skiing and the beach.
Yes, Paraty is 137 km from the resort, and the excursion is booked on site, at extra cost. This colonial town with cobblestone streets and white facades is surrounded by some 25 beaches. You spend a full day there, between the old town, artisan shops and a boat trip on the bay.
It is the formula we recommend. The resort is about 2 hours 30 minutes from Rio's airports: two or three nights in the city, before or after, let you see Sugarloaf Mountain, Corcovado and Copacabana while recovering from the flight. Your advisor books the hotel, transfers and resort in a single file.
Yes, it holds Green Globe Platinum certification, the highest level of this program. The resort sits in the Mata Atlântica biosphere reserve, and vegetation keeps a large place between the buildings. You come across birds and butterflies, which delights children and parents alike.




















