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Frequently Asked Questions
Yes, the resort welcomes children of all ages. Baby Club Med cares for little ones from 4 to 23 months and Petit Club Med for ages 2 and 3, at extra cost and with limited spots. The Baby Welcome service lends basic equipment. For the holidays and spring break, book these spots together with your stay.
Yes, it is one of Quebec families' favourite weeks there: the resort is open year-round, the water park and clubs for ages 4 to 17 are included, and the airport is 10 minutes away. Because demand is strong, book in the fall to secure a Family room or two connecting rooms.
Yes. The Exclusive Collection Space suites offer a private garden, a lagoon pool and an adjoining bar, and the Zen Oasis, reserved for guests 18 and over, keeps a calm atmosphere. Add a couples massage at the Cinq Mondes spa, at extra cost, and a dinner for two facing the sea.
Yes, the resort offers an adapted 34 m² room. The site is large, with 42 hectares of gardens and beach: your advisor requests a room close to the restaurants and the main pool, and passes your needs on to the resort before you arrive.
It is warm all year, around 30 °C during the day. From December to April, the air is drier and evenings are mild, which makes it high season for Quebecers. Summer and fall are more humid, with showers that are often brief in the late afternoon, and gentler prices.
Canadian travellers leave with a passport valid for the entire stay. An electronic entry and exit form is completed online before departure. Always check the Government of Canada travel advice a few weeks before leaving: your advisor will remind you too.
Yes. Group lessons and free access to the resort's driving range are included in the package. To play a full course, packages at extra cost give access to the La Cana courses, such as Punta Espada and Corales, known as some of the most beautiful in the Caribbean. Your advisor can book your tee times ahead.
Yes, the dive centre offers outings and PADI courses, at extra cost. Beginners can start with a discovery dive, and certified divers head out to the reefs along the coast. Snorkelling is also available on the excursion to Catalina Island.
Yes, it is the most requested outing. You sail along the coast by sailboat, stop in shallow, clear water, then enjoy the island's coconut-lined beaches. Plan a full day and plenty of sunscreen. The excursion is booked at extra cost.
Yes, a nurse is on site for minor issues and advice. For more extensive care, private clinics are located in the Punta Cana area, a few minutes away. Good travel insurance remains essential: your advisor offers coverage suited to your family.
