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Frequently Asked Questions
The resort welcomes guests aged 12 and over. That is what gives it its calm atmosphere, designed for adults, couples and families with teens. If you are travelling with younger children, Club Med Kiroro Grand, right next door, welcomes them from age 2.
Yes, it is one of our favourite choices for a snowy honeymoon. The 77 to 96 m² suites, the Japanese bath at the end of the day, dinners at the specialty restaurants and the calm of a resort for guests 12 and over make for a week together. Your advisor can add a few nights in Kyoto or Tokyo.
Rooms are ready from 3 p.m., with arrivals until 8 p.m. If you arrive before 3 p.m., lunch is offered, and you can already enjoy the resort while you wait. Check-out is at 10 a.m. Your advisor adjusts flights and the transfer so your arrival day stays pleasant.
The atmosphere is relaxed and polished. After skiing, comfortable pants and a warm sweater are perfect for the bar and restaurant. Many guests enjoy dressing up a little for evenings at the specialty restaurants. Pack good winter boots for trips back and forth in the snow.
All levels are welcome. Group ski and snowboard lessons are included from age 12, from beginner to advanced, and groups are formed by level. Experienced skiers will find 6 freeride zones, and private lessons are available on request, at extra cost.
February is the heart of winter in Hokkaido: it is often between -5 and -15 °C, with frequent snowfall. The powder is then at its best. Pack warm layers, a neck warmer and good goggles, and keep a swimsuit for the hot bath and the pool.
Yes, Quebec spring break, in early March, falls in the middle of the season, and it is a great option for families with teens 12 and over. The 57 to 60 m² Deluxe rooms, which sleep four, go fast for those weeks: book them in the fall.
Canadians can stay in Japan as tourists for up to 90 days without a visa, with a passport valid for the entire trip. Your advisor reminds you of the current formalities and the arrival declarations to fill in online before departure.
In Japan, service comes without tipping, and the Club Med package pays in advance for meals, bar drinks and included activities. A sincere thank-you to your instructor or the restaurant team is always appreciated, and it is the Japanese way of showing your gratitude.
Yes. For a seaside side of Japan, Club Med Kabira Ishigaki is on a subtropical island in the south of the country. Your advisor checks its opening dates and can plan an itinerary that combines Hokkaido powder with the beaches of Okinawa.





