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Frequently Asked Questions
The resort's clubs start at age 2 with Petit Club Med, at extra cost and by reservation. Families with a baby can still stay at the resort: your advisor checks with you the services available on your dates, such as a crib, and the most practical room for organizing naps.
Yes, Tomamu is in central Hokkaido, and the cold is dry. Mornings are often below -10 °C, and some January nights drop much lower. That cold is what keeps the powder so light. Pack wool layers, warm mittens, goggles and a neck warmer, and you ski in full comfort.
It is a small village of ice domes built each winter within the Tomamu complex, with an ice bar, shops and activities. For 2026-2027, it is planned from December 20 to March 10. Access is extra. Most people go in the evening, when the domes are lit up.
Canadians can stay in Japan as tourists for up to 90 days without a visa, with a passport valid for the entire trip. Your advisor reminds you of the current formalities before departure, including the arrival declarations to fill in online.
In winter, Japan is 14 hours ahead of Quebec. You often arrive the day after you leave, a little tired. Many of our clients stop for two or three nights in Tokyo or Sapporo before heading up to Tomamu, so they are fresh from the first ski day.
Yes, Quebec spring break, in early March, falls in the middle of the season, between December 4 and March 28. The snow is still plentiful and the days are getting longer. Those weeks book early, especially family suites and Petit Club Med spots.
Given the distance, we recommend at least 7 nights at the resort, and often 10 or more with a stopover in Tokyo, Kyoto or Sapporo. A full week gives you time to enjoy the powder, Mina Mina Beach and the Ice Village without rushing.
In Japan, service comes without tipping, and Club Med already works on an all-inclusive basis: meals, bar drinks and included activities are paid in advance. A kind word to your child's instructor or to the restaurant team is always appreciated.
Yes. You can continue to another Hokkaido resort, such as Kiroro, or save the sunshine for another trip to Club Med Kabira Ishigaki, on a subtropical island in the south of the country. Your advisor checks the opening dates and plans the journey between the two.
Yes, snowmobiling is one of the activities offered on request, at extra cost, along with guided hikes, excursions and the Japanese cooking class. You book them at the activities desk once there, or ahead with your advisor for busy weeks.





