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Frequently Asked Questions
Yes, the resort welcomes children of all ages. Baby Club Med cares for little ones from 4 to 23 months and Petit Club Med for ages 2 and 3, at extra cost and with limited spots. The Aguamarina Family Oasis, with its oceanfront pool, makes life easier for parents. Book club spots with your stay.
Yes, Quebec spring break falls in the dry season, with sunshine and temperatures around 28 °C. Clubs for ages 4 to 17 are included, the water park and snorkelling keep children busy, and the airport is 20 minutes away. Book in the fall to secure a Family room.
Yes. The suites in the Jade Exclusive Collection Space offer private areas and tailored service. Add a couples treatment at the Sothys spa and a tasting at the new wine cellar, at extra cost, and save an evening to watch the sunset from the infinity pool.
The State of Quintana Roo charges an environmental tax to travellers staying in hotels. It is paid on site, in pesos, directly to the local government, and it is separate from the Club Med package. Your advisor reminds you of the details before departure so your arrival goes smoothly.
Canadian travellers enter Mexico with a passport valid for the entire stay. Entry requirements can change: check the Government of Canada travel advice a few weeks before leaving. Your advisor also sends you a reminder with your travel documents, a few weeks before you fly.
The resort offers an adapted 39 m² room. The 7-hectare site is easy to get around, which keeps your room close to the restaurants, pools and beach. Your advisor passes your specific needs on to the resort before arrival and requests the most convenient location.
Yes, the dive centre offers PADI outings at extra cost, including cenote dives in the crystal-clear freshwater sinkholes typical of the Yucatán. It also runs trips to Cozumel, known for its coral walls, and to a wreck. Beginners start with snorkelling, included at the resort.
Yes, the Chichén Itzá and Valladolid excursion takes a full day. You discover the great pyramid of El Castillo, the ball court and the observatory, then stop in the pretty colonial town of Valladolid. Leave early to enjoy the cool of the morning. The excursion is booked at extra cost.
December to April is the dry season: sunshine, about 28 °C during the day and mild evenings. May and June warm up, and summer brings heat and humidity, with showers that are often brief. Fall offers very warm water and gentler rates for flexible travellers.
Yes, a nurse is on site for minor issues and advice. For more extensive care, private clinics and hospitals in Cancún are a few minutes away. Good travel insurance remains essential: your advisor offers coverage suited to your family and your dates.














