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Frequently Asked Questions
The resort welcomes children from age 2, with Petit Club Med for ages 2 and 3. It is designed for families whose children are already walking and can enjoy the snow. For younger babies, your advisor suggests ski resorts equipped with a Baby Club Med.
Heilongjiang has a very cold, dry continental winter, often colder than Quebec City in January, with lots of sunshine. Pack thermal underwear, a neck warmer, warm mittens and a face cream. In return, the snow stays light and powdery all season, and the resort's Canadian bath really comes into its own.
Yes, and it is one of the best reasons to travel in January. The Harbin International Ice and Snow Festival features giant palaces and sculptures lit up at night. Your advisor can add two or three nights in Harbin before or after your stay at the resort, since every flight arrives through that city anyway.
Yes, the package includes drinks at the bar and with meals, with and without alcohol, as well as snacks. The Forest Bar is the end-of-day meeting place. Some premium bottles and drinks on the menu cost extra, as in most Club Med resorts.
The resort offers Wi-Fi, but several common Western services, such as some messaging apps and search platforms, are blocked in China. Before leaving, install the apps you will need and check your provider's roaming plans. Your advisor gives you a preparation checklist tailored to the trip.
For a couple who loves skiing and discovery, it is an original honeymoon. You ski by day, meet up in the Canadian bath under the snow, then at the spa by L'Occitane at extra cost. A Suite adds a little more privacy, and a stop in Harbin or Beijing rounds out the trip with a cultural touch.
With connecting flights and the transfer from Harbin, a stay of at least one week at the resort is recommended. Many travellers choose ten to fifteen days in total to add Harbin, Beijing or a second ski resort such as Changbaishan. Your advisor suggests a pace that leaves time to recover from jet lag.
It is optional: ski, snowboard, boot and helmet rental is available on site, at extra cost, and can be booked ahead. Many Quebecers bring only their boots and helmet, which travel well and give better comfort. Your ski clothing from home is perfectly suited to the climate.
Yes, it is actually an excellent place to start. Group lessons are included, with five levels in skiing and three in snowboarding, and the ski area has 2 green runs for your first turns. The lift pass starts on the second day, which leaves time to rent equipment and meet the instructors on arrival.
The resort has been Green Globe certified since 2021 and applies Club Med's Bye Bye Plastic program, which cuts single-use plastic. The resort also puts its indoor pool and hot spring at the heart of its relaxation offer. For travellers who care about these commitments, it is a concrete benchmark when choosing a resort.





