What happened in Saint Lucia in 2014
On 11 December 2014 a fire broke out in the engine room of the Oceania
Insignia, alongside in Saint Lucia. Three people lost their lives: two field
service engineers from the engine maker and one crew member, who were working
in the compartment at the time. The ship was repaired in Puerto Rico and did
not return to service until March 2015.
This is not a detail one passes over to sell a cruise. We put it here because
it is part of this ship's history and because a reader who finds it elsewhere
will wonder why we did not say it.
The hull
Launched 24 January 1998 by Chantiers de l'Atlantique at Saint-Nazaire.
Thirty thousand two hundred and seventy-seven gross tons, one hundred and
eighty metres, six hundred and ninety-eight guests at double occupancy and up
to eight hundred and twenty-four at maximum, four hundred crew, nine accessible
decks.
She has carried several names: R One from 1998 to 2003, Insignia from 2004
to 2012, then Columbus 2 under a German trade flag from 2012 to 2014, before
becoming Insignia again.
The only one of her series with no exit date
Her three sisters all have a known deadline: the
Oceania Regatta left on 17 August 2026, the
Oceania Nautica stops on 15 October 2027, the
Oceania Sirena on 24 March 2028. For the Insignia,
nothing has been announced. A plan to convert her into a floating residence for
another operator did not go through. The ship's known schedule stops in
November 2027, which explains the fifty-two dates in 2027 and none beyond. We
draw no conclusion beyond what the measurement shows.
The number of wheelchair-accessible staterooms is published for
no ship in this fleet. We check it at booking rather than quote a figure.
What is included, and what changed in 2024
Start with what many people still think they know. The simply MORE
package, which added a shore excursion credit and an alcoholic beverage package
to the fare, ended on 30 September 2024. Its replacement,
Your World Included, applies to bookings created from 1 October 2024
for sailings in 2025 and later. It gives more in some respects and less in
others.
What it adds: shipboard gratuities are now included for every guest
everywhere, where before they came only with certain regions or loyalty
programmes. What it removes: the excursion credit and the alcoholic beverage
package are no longer granted automatically. A guest who booked with this line
before autumn 2024 therefore arrives with an idea that is no longer accurate.
The rest of the fare is stable and it is substantial. Speciality restaurants
are included, with no cover charge, and this line makes that its central
argument. In-suite dining is included. Starlink Wi-Fi is included and
unlimited. Soft drinks, speciality coffees, teas, still and sparkling water,
juices, smoothies and ice cream are included. So are group fitness classes and
laundry service.
Shore excursions and alcoholic drinks are paid separately, or bought as a
package before departure. Ask your advisor exactly what your booking carries,
because two files on the same ship may not include the same things depending on
their date.
Meanwhile, in the fleet
The fleet is rebuilding around markedly larger hulls.
Booking from Quebec
The contract is with Oceania Cruises S. de R.L., headquartered in Miami, and
the ships fly the flag of the Marshall Islands. A claim for personal injury,
illness or death goes to the United States District Court for the Southern
District of Florida in Miami, or to a Miami-Dade County court. Every
other claim goes to binding arbitration before National Arbitration
and Mediation in Miami, and the contract imposes a class-action waiver. Only
small claims filed in Miami-Dade County escape that clause.
The deadlines differ by claim type, and the second one surprises people. Six
months' written notice and one year to sue, for personal injury. But
thirty days' notice after the cruise ends for any other claim,
and six months to act. Damaged luggage, a service not delivered, a cancelled
call: thirty days from disembarkation. Baggage liability is capped, and the cap
rises only on a declaration of value with a fee attached. The Athens Convention
applies to international cruises calling at neither a US nor a European port,
with its own limits.
The carrier reserves the right to change the date or time of sailing, the
port of embarkation or the destination, to shorten the cruise or substitute the
ship, without notice and without compensation, except as the law requires.
Nothing establishes a Quebec licence for it. Your protection comes from here:
Voyages AquaTerra holds a licence from the Office de la protection du
consommateur, your payments pass through a trust account, and your departure is
covered by the compensation fund for travel agency customers.